Privacy policy
Effective 7 October 2026
This policy explains how Fast Twitch Endurance collects, uses and protects your personal information. Fast Twitch Endurance is an endurance coaching program by Tactic, operated by Tactic Functional Fitness LTD, 1015 4 St SW #1200, Calgary, AB T2R 1J4, Canada ("Tactic", "we", "us"). It applies to this website, our coaching services, and the emails, forms and booking pages connected to them.
What we collect
- Contact and account details: name, email address, phone number and age.
- Payment details: billing name and address. Card details are entered directly with Stripe; we don't see or store full card numbers.
- Health and training information: injury and medical history relevant to training, body measurements, nutrition logs, race goals and schedule.
- Device data: heart rate, power, pace, cadence, duration and GPS routes from devices and apps you connect to TrainingPeaks.
- Photos, video and messages: form checks, progress photos, emails, form submissions and coaching call notes.
- Website data: IP address, browser type and pages visited, collected by our hosting provider using cookies.
How we use it
We use your information to build and adjust your coaching, book and run calls, take payments, keep financial records, send emails you've signed up for, answer your questions, and run and secure the website. We don't sell your information, share it for advertising, or use it for automated decisions about you.
Health information
Health, body and heart-rate data are sensitive. We collect them only with your explicit consent, given on your intake form, and use them only to coach you safely. You can withdraw consent at any time; if you do, we may not be able to keep coaching you. Our coaching is not medical advice.
Photos and video
Photos and video you send are seen only by your coach. We will never post them or use them in marketing without your separate written permission.
Who we share it with
Only your coach and the staff who run your account can see your information. We also use these service providers, who process it on our behalf: TrainingPeaks (training), Kit (email), Acuity Scheduling (bookings), Stripe (payments), Squarespace (website and forms) and Google Workspace (email and documents). We may also disclose information when the law requires it, to protect someone's safety, or as part of a sale of our business, in which case the buyer must honour this policy.
International transfers
We are based in Canada, and our providers store information in the United States and other countries. For transfers from the UK or EU we rely on adequacy decisions or standard contractual clauses offered by our providers.
How long we keep it
We keep your information while you're a client and afterwards so you can return with your history intact, until you ask us to delete it. We'll delete it within 30 days of your request, except records the law requires us to keep, such as financial records.
Security
We use reasonable safeguards and limit access to staff who need it. No system is completely secure. If a breach puts you at real risk of harm, we'll notify you and regulators as the law requires.
Your rights
You can ask to see, correct or delete your information, withdraw consent, or stop marketing emails. Depending on where you live (including Canada, the UK and EU, California and Australia) you may have further rights and can complain to your privacy regulator. Email privacy@tacticmethod.com and we'll respond within 30 days.
Cookies
Squarespace uses essential cookies to run the site and, with your consent, analytics cookies. You can change your choice through the cookie banner or your browser settings.
Children
Fast Twitch Endurance is for adults. We don't coach anyone under 18 or knowingly collect their information.
Changes
We'll update the effective date when this policy changes, and email current clients before any significant change.
Contact
Tactic Functional Fitness LTD, 1015 4 St SW #1200, Calgary, AB T2R 1J4, Canada. privacy@tacticmethod.com